Address
Optephy, 3401 Macdonnell Dr, Norman, Oklahoma 73069, United States
Refund & Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy on all products, provided they are unopened and in their original packaging.
Defective Items
In the rare event that you receive a defective item, please contact our customer service team within 30 days of receiving your order. We will provide a replacement or issue a refund as per your preference.
How to Initiate a Return
To initiate a return, please contact our customer service team at support@optefy.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed with the return.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
Contact Us
If you have any questions about our return policy, please contact us at support@optefy.com or call us at 1-800-480-9424.
At Optephy, we are committed to providing exceptional support to our valued customers. Whether you have questions about our products, need assistance with installation, or require troubleshooting help, our dedicated support team is here to assist you every step of the way.
How Can We Help You?
Product Information
Find detailed information about our products, including specifications, compatibility, and usage guidelines.
Order Assistance
Need help with placing an order, tracking your shipment, or managing your account? Our support team is here to ensure a smooth ordering process for you.
Installation Guides
Access step-by-step installation guides and tutorials to help you set up and configure your purchased products with ease.
Troubleshooting
Encountering issues with your products? Explore our troubleshooting resources to diagnose and resolve common issues quickly.
Contact Us
Have a specific question or need personalized assistance? Reach out to our support team directly via email or phone. We're here to address your inquiries and provide prompt assistance.
For general inquiries, please email us at sales@optephy.com For order-related inquiries, please email us at support@optephy.com
Phone
You can reach our customer service team by phone at +1 405 400-7482